Privacy Policy

Introduction

ASK Financials ("ASK Financials", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly and securely. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with:

- The Privacy Act 1988 (Cth)

- The Australian Privacy Principles (APPs)

- The Privacy (Credit Reporting) Code

- Other applicable Australian privacy and credit laws

This policy applies to all personal information collected by ASK Financials through our website, forms, applications, phone calls, SMS, email, social media, CRM systems, and any other interactions with us.

By engaging with ASK Financials, submitting an enquiry, booking an appointment, or providing your information to us, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

Communication Consent

By submitting your information through our website, forms, booking systems, advertisements, or other communication channels, you consent to receive:

- Phone calls

- SMS messages

- Emails

- WhatsApp communications

- Marketing communications

- Automated reminders and notifications

You acknowledge and agree that some communications may be:

- Automated

- Pre-recorded

- AI-assisted

- Delivered using AI voice technology or automated systems

These communications may relate to:

- Appointment confirmations

- Finance application updates

- Loan status notifications

- Document reminders

- Marketing and promotional content

- Educational content

- Service follow-ups

You may opt out of marketing communications at any time by:

- Replying STOP to SMS

- Clicking unsubscribe on emails

- Requesting removal directly with our team

Standard carrier and messaging charges may apply.

What Personal Information We Collect

We may collect personal information including:

- Full name

- Date of birth

- Residential and postal address

- Phone number

- Email address

- Employment details

- Income and expense information

- Banking and financial details

- Driver licence or passport details

- Tax residency information

- Credit-related information

- Property and lending information

- Information regarding your financial goals and objectives

Where required, we may also collect sensitive or credit-related information to assess your eligibility for finance products and services.

Credit-Related Information

Credit-related information includes:

- Credit history

- Repayment history

- Existing liabilities

- Loan applications

- Defaults

- Court judgments

- Insolvency information

- Financial hardship information

- Credit scores and reports

We may exchange credit-related information with:

- Credit providers

- Lenders

- Credit reporting bodies

- Mortgage insurers

- Aggregators

Other authorised third parties

- The credit reporting bodies we may use include:

- Equifax

- Experian

i- llion

You can view their privacy policies on their respective websites.

How We Collect Information

We may collect your information:

- Directly from you

- Through online forms and applications

- Via phone calls, meetings, SMS, email, and WhatsApp

- Through our website and CRM systems

- From lenders and credit providers

- From referral partners

- From accountants, solicitors, buyers agents, and other authorised representatives

- Through cookies and website analytics

- From publicly available sources where permitted by law

- Where practical, we collect information directly from you.

Why We Collect Your Information

We collect your information to:

- Assess your eligibility for finance

- Provide mortgage broking and finance services

- Recommend suitable lending strategies and products

- Process and manage applications

- Verify your identity

- Communicate with lenders and third parties

- Improve our services and customer experience

- Send updates, reminders, and notifications

- Conduct internal administration and compliance activities

- Provide educational and marketing communications

- Meet legal and regulatory obligations

Disclosure of Personal Information

We may disclose your information to:

- Lenders and financial institutions

- Mortgage insurers

- Credit reporting bodies

- Aggregators and compliance providers

- Solicitors and conveyancers

- Accountants and financial advisers

- Technology providers and CRM systems

- Offshore support teams

- Third-party service providers

- Government and regulatory bodies where required by law

We only disclose information reasonably necessary to provide our services or comply with legal obligations.

Overseas Disclosure

Some of our service providers and support teams may be located overseas, including India and other offshore processing locations.

These providers may assist with:

- Administration

- Loan processing

- Customer support

- CRM management

- Post-settlement support

We take reasonable steps to ensure overseas recipients handle your information securely and in accordance with Australian privacy obligations.

Cookies & Website Tracking

Our website may use:

- Cookies

- Pixels

- Analytics tools

- Advertising trackers

These technologies help us:

- Improve website functionality

- Understand user behaviour

- Measure marketing performance

- Deliver more relevant advertising and content

You may disable cookies in your browser settings, however some website functions may not operate correctly.

Data Security

We take reasonable steps to protect your personal information from:

- Misuse

- Loss

- Unauthorised access

- Modification

- Disclosure

- Security measures include:

- Secure CRM systems

- Password-protected platforms

- Two-factor authentication

- Restricted staff access

- Data encryption

- Secure cloud storage

While we take reasonable precautions, no data transmission or storage system can be guaranteed completely secure.

Accessing or Correcting Your Information

You may request access to or correction of your personal information at any time.

We may require identification before processing requests.

In some circumstances permitted by law, we may decline access requests.

Direct Marketing

We may send you:

- Finance updates

- Market insights

- Educational content

- Promotional offers

- Service updates

You may opt out of marketing communications at any time.

Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue promptly.

If you are not satisfied with our response, you may contact:

Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Website: www.afca.org.au

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

Contact Us

ASK Financials

Email: [email protected]
Phone: 0468055055
Website: askfinancials.com.au
Address: 77B Tambet Street, Bentleigh East, VIC 3165

If you have questions regarding this Privacy Policy or how we handle your information, please contact our team.

Last Updated: 24/05/2026